Terms and Conditions

Checkout
Step 1: Customer Account
Step 2a: Shipping & Handling Options
Step 2b: Payment Information
Step 3: Verify Order
Step 4: Receipt
Guarantee
Returns

To see product details, click the 'view' button. To order a product, enter a number in the 'Quantity' field and then click the 'add' button to place the item in your shopping cart. To continue shopping, press the 'continue shopping' button.

Checkout
When you are done shopping, click on the 'cart' button to view your shopping cart or the 'checkout' button to go directly to checkout. You can make changes to your order by changing any of the quantities shown in the shopping cart. To remove an item from your shopping cart, clik on the 'delete' button to the right of that item. Click on the 'update' button to see the effects of your quantity changes. When you are satisfied with your selections, click the 'proceed to checkout' button.

Step 1: Create Account or Account Login
If you have shopped with us before, please enter the email address and password for your account. If you are a new customer, please click the 'new customer' button and follow the instructions to create a new account.

Step 2a: Shipping & Handling
Handling charges are $2.50 per order. Shipping charges are based on order weight and shipping destination. We ship only within the United States via UPS Ground, Next Day Air and 2nd Day Air.

From the displayed list of shipping options/prices, please select how you would like us to ship your order.

Subject to product availability, orders received by 12:00 PM are processed and shipped the following business day. Depending on where the product is being shipped, delivery may take up to 8 - 10 business days.

Step 2b: Payment
After you have selected your shipping method, please enter your credit card information. We accept Visa, Mastercard, and Discover credit cards.

If you would prefer ordering by phone, print your shopping cart page and call us at (800) 437-6825. Or, fill in the information on the payment information page, print it out and fax it to us at (248) 545-3537.

Step 3: Verify Order
Please verify all of the information that you have entered including items ordered, shipping options and payment information. When you are ready, click on the 'save' button to save your order for processing.

We will then verify the information that you have entered and process your credit card transaction. It usually takes between 10 and 30 seconds to process the transaction. Please be patient - don't press the payment button more than once.

Step 4: Receipt
When your credit card transaction has been approved, you will be presented with a receipt that you can print and keep for your records. If we encountered any difficulties in processing the transaction, you will see a message indicating the problem and what you can do about it.

Guarantee
Your satisfaction is guaranteed! If you are not completely satisfied, write us or email us within 30 days. New merchandise can be returned for an exchange or refund. Sorry, original Shipping & Handling charges are not refundable.

Rocky Peanut.com reserves the right to substitute like items in the event of changes in product availability. We make every attempt to promptly fill all orders but delays in shipment may occur due to the availability of merchandise.

If you have any questions about the Rocky Peanut.com or the status of your order, please call us at (800) 437-6825.

Returns
All returns must be accompanied by an original receipt.

Returns must have a RA Number. Without this number your return will be refused and returned to you. To obtain a RA (Return Authorization) number - call (800) 437-6825.

Refunds or exchanges will be made within 30 days of purchase date.

Product must be in it's original package and in new condition.

All sales final after 30 days.

Shipping charges are not refundable.